Charlesgate COVID-19 Processes & Procedures

At Charlesgate Realty we take the health and well-being of our clients, staff, and the community seriously. Given the coronavirus outbreak, we have established the following processes and procedures related to a variety of aspects of our business. We’re dedicated to doing our part to limit the spread of coronavirus and continue to provide our clients with top-tier services. We’ll continue to monitor this ever-evolving situation closely and follow the local and federal recommendations. This page will be updated regularly with any changes or modifications to our processes. For the latest updates on the coronavirus outbreak, please visit the CDC Coronavirus website.

Charlesgate Processes and Procedures


Charlesgate Office Safety Plan – To be as transparent as possible, here are the steps we’re taking as a company to ensure we keep each other, our clients, and our vendors healthy.

Resident Open House & In-Person Showing Procedures – For residents who will have an open house or showing of their unit.

Open House Do’s and Don’ts – For anyone attending a Charlesgate not so open, open house.

Showing Do’s and Don’ts – For anyone attending a showing with a Charlesgate agent.

CPM In-Unit Service Call Protocol – Our complete process for the Charlesgate Property Management maintenance team.

Steps for In-Unit Service Work – Steps our maintenance team is taking for in-unit service work.

Vendor Protocol – For our vendors visiting our office and working in our managed units.

Residents – Prepare For Service Visit – For residents to properly prepare for a Charlesgate Property Management service visit.


Frequently Asked Questions


Is The Charlesgate Office Open?

Yes, our office is still open for essential property management functions, but on a limited schedule. Our office hours are Monday-Friday, 9am to 1pm. During this time, a team member will be available to sign out keys, receive checks, and handle other administrative tasks. If you do need to stop by our office, please be mindful of the update to our hours.

Can I Still Contact My Agent Or Property Manager?

Yes, our staff is primarily working from home and available to assist you just as they always have. We also have a rotating team of staff members in the office each day. Any calls to our main office line will be forwarded appropriately. Alternatively, you can reach out to your agent or property manager directly via phone or email. Calls to your contact’s direct office line will be automatically forwarded to their cell phone.

I Have A Problem In My Unit, Can Someone Come To Fix It?

Our maintenance and janitorial staff will continue their primary responsibilities: maintaining your building, making repairs, facilitating vendor service, and 24/7 emergency response. To ensure our staff stays healthy and safe and that they keep others healthy, they will be wearing gloves, routinely washing hands, and maintaining distance from others when performing tasks in occupied units. Please be open and honest with our team if you are feeling sick so we can keep everyone safe.

I’m Interested In One Of The Apartments Or Condos You Have Listed, Can Somebody Give Me A Tour?

We have procedures and processes in place to ensure your health and safety during showings and open houses. We can facilitate both on-site showings and virtual tours. Our entire sales and leasing staff is equipped with video conferencing software so they can give you all the details about available apartments, condos, and homes. We are happy to schedule a video call with you at any time. Many of our available units now have HD photos and video tours available.

If you have specific questions, please contact us. We are glad to help.